Refund Policy

Last Updated: November 21, 2025

At OnlineQDA, we want you to be completely satisfied with our service. This Refund Policy explains our straightforward refund process.

1. Refund Eligibility

All OnlineQDA Pro subscriptions (monthly and yearly) are eligible for a 100% refund within 30 days of purchase.

This includes:

• Monthly Pro subscriptions
• Yearly Pro subscriptions
• First-time purchases
• Subscription renewals

2. Free Plan

The OnlineQDA Free plan is completely free forever. There are no charges, and therefore no refunds are applicable.

3. Academic/Enterprise Plans

Academic and Enterprise plans have custom pricing and terms. Refund policies for these plans are defined in your individual service agreement. Please contact your account manager for details.

4. How to Request a Refund

To request a refund, simply email us at onlineqda@gmail.com with "Refund Request" in the subject line.

Please include:

• Your registered email address
• Purchase date
• Transaction ID (if available)

5. Refund Processing Time

Once we receive your refund request:

• Review: We'll process your request within 1-2 business days
• Refund: Your refund will be issued to your original payment method within 5-10 business days
• Bank Processing: Your bank may take an additional 3-5 business days to credit your account

You'll receive an email confirmation once your refund has been processed.

6. Subscription Cancellation

You can cancel your subscription at any time through your account settings or by emailing us at onlineqda@gmail.com.

When you cancel:

• You'll retain Pro access until the end of your current billing period
• Your account will automatically revert to the Free plan
• All your data remains accessible
• You can resubscribe at any time

Note: Cancellation is different from requesting a refund. To receive a refund, you must request it within 30 days of purchase using the process described above.

7. Contact Us